Details on how Lifecycle Insights performs warranty lookups.

Once you have completed your integration, there is often missing data. Lifecycle Insights currently supports warranty lookups for the following vendors:

• Dell

• HP

• Lenovo

• Microsoft Surface


Important:  As of now, HP and Microsoft Surface warranty lookups are queued, and will run within 24 hours of next scheduled lookup date.  Dell and Lenovo run instantly upon scheduled lookup.


Head to the Warranty Lookups tile under Integrations/ Vendor Lookup section to confirm/edit your settings.


screengrab of data integrations with Warranty Lookups highlighted




Make sure you have checked all of the vendor lookups you want to enable.

Choose how often you want to check assets with expired or expiring warranties and for those in good standing.

NOTE: You can find the next lookup date for any asset by clicking into the asset in the asset list. You can also override the next lookup date there.

Details about the Warranty are available by clicking on the icon.

screengrab of warranty details button

If there are discrepancies in warranty data between your PSA and the warranty lookup, decide which date you would like to display. Similarly decide how to write-back the data to ConnectWise Manage if you have activated that option.

Be sure to choose "Save Settings" if you have made any changes.