What do you do with my data?
We get this question all the time. Lifecycle Insights only brings over the information required to generate the reports you see in the system. This normally includes user info like name, email address, and Microsoft 365 licensing associated with that user. It also includes asset information like make, model, serial number, purchase and warranty date information. Note that we do not store passwords fields from any 3rd party sources in any form. We follow the concept of least privilege, meaning that we do not want access to data that we don't need to provide you with relevant reports within our system. Where possible via the API integrations, we recommend security settings that restrict API access to the least amount of data required for that purpose.
What would happen to it if we moved on from your platform at a future time? We would delete your data completely from our platform unless you made a special request otherwise. While we have made special accommodations on a case by case basis for companies who are "taking a break" during COVID, our default behavior is to delete all data stored in the system. This includes data brought to us by any integrations or API lookups, as well as any customizations you may have made within the platform by manual entry or bulk data upload.
In the process of performing API lookups (asset purchase/warranty lookups and M365 licensing lookups for example), a certain amount of your data is shared with or could be inferred by third-party vendors. Where possible, Lifecycle Insights works to anonymize the details of that data for the purpose of those vendor interactions, sharing only what is necessary to perform the functions required by the API. Outside of sharing your data for the deliberate purpose of gathering additional strategic information about your users and assets, Lifecycle Insights does not share your data with third parties. We do not sell or otherwise grant access to the data within our platform to third parties for any purpose including marketing, sales, or other "big data" collaborative reasons.
While our support team does have access to data within the platform, that access is limited to those who require it for support and training purposes. That currently includes only our developers and 2 customer-facing onboarding and training persons. Our tier 1 staff only have access to demo data, and are blocked from viewing client data.