Asset status mapping:

Next you will want to ensure that we are reporting on the correct asset status.By default, we only enable asset/configuration status of ACTIVE from your PSA. If you want to show other assets tied to a specific status, you will need to choose that on the asset status mapping tab in the PSA Integration tile.

Click on Integrations in the Administrative list:

Choose the tile that represents your primary integration

screengrab of PSA Integration for ConnectWise Your primary integration may be different


Select the Asset Status Mapping tab.

If you want to show other assets tied to a specific status, check in the right hand Display column, and click "Save Changes" next to the search field. 

screengrab of asset status mapping modal with save changes and display in LCI highlighted